We built this for HPS
This isn't a slide deck. It's a working AI agent that handles balance checks, SuperEOB walkthroughs, payment plan questions, charge explanations, network search, and new member onboarding -- using HPS's billing model, terminology, and member experience. Try it.
Try the Chat Agent
Ask about your balance, payment plan, a confusing charge on your statement, finding a network provider, or how HPS works.
In production, the widget's appearance and behavior are fully customizable to match your brand.
Try the Voice Agent
Same AI, same knowledge -- just over the phone. Call to experience what your members would hear.
+1 (571) 701-4502US number • Available 24/7
In production, voice connects to a number of your choice with custom hold music and routing.
What Lorikeet Can Deliver for HPS
Built around real member scenarios -- billing questions, payment plans, statement confusion, and the clear, reassuring answers your members need about their healthcare costs.
Balance & payments
Instant balance checks, monthly payment amounts, due dates, and autopay confirmation. Members get their billing data without waiting on hold.
SuperEOB walkthrough
Explain the consolidated statement line by line. Show what the plan paid vs what the member owes for each service. Turn confusion into clarity.
Charge explanation
When members don't recognize a charge, the agent identifies it from their claims and explains provider, service, and family member. Turns billing anxiety into understanding.
Network search
Help members find in-network providers across Wisconsin's broadest independent network. Explain the in-network benefit: no upfront payment, zero-interest plan.
New member onboarding
Explain how HPS works for employees whose company just switched: one statement, zero interest, no upfront costs, no credit check. Remove the confusion.
Voice and chat
Same clear, reassuring agent across phone and chat. Members get answers about their healthcare costs however they prefer to reach out.
From Demo to Production
This demo was built from public information. Here's what happens when you plug in real systems.
Connect your systems
Integrate with HPS's member database, billing platform, claims processing, payment plans, and provider directory.
Refine the workflows
Adjust billing explanation logic, payment plan rules, network search, and escalation paths to match your SOPs.
Test with simulations
Run hundreds of simulated member conversations to validate accuracy before going live.
Go live
Deploy across chat, voice, and SMS. Monitor quality scores and iterate in real time.
Ready to explore?
This sandbox is yours. Log in to see the workflows, knowledge base, and guardrails behind this demo -- or connect with our team to talk production.